We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in the original box, and in its original sealed shrink wrap.
To start a return, you can contact us at hello@thepuzzlecenter.com with your name and order number. If your return is accepted, we’ll send you a Return Authorization, RMA number, which must be included on the box when it is returned, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and an approved RMA will not be accepted.
We only accept postage paid returns.
You can always contact us for any return or questions at hello@thepuzzlecenter.com.
Damages to Products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and work out a solution with you.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products, special orders or customized products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance sale items which will be specifically noted as non-returnable in the description, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thepuzzlecenter.com.