Frequently Asked Questions

We operate out of Portland, OR in the United States. All of our inventory is held in Portland and ships from Portland, OR.

My name is Kerri - I spent many years in a highly stressful career working with technology companies in finance, operations, and corporate leadership. During this time, puzzles became my go-to activity, allowing me to engage my mind while providing much-needed stress relief and a sense of personal connection. This passion for puzzles grew over the years.

In early 2024, I decided to take a sabbatical from my corporate life to pursue something I truly love and care about: jigsaw puzzles. This led to the creation of The Puzzle Center, a small family-run business dedicated to sharing the joy of puzzling with others. We love interacting with our customers and connecting with our ever-growing community of puzzlers. We have many exciting ideas in store and always enjoy hearing your suggestions as well.

We completely get it, we change our minds too!

If it is within 24 hours of placing your order AND your order has not shipped, please send us a message at hello@thepuzzlecenter.com. We will do our best to cancel your order.

Once your order has shipped, it cannot be cancelled (yes, many times it ships within 24 hours).

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. You can see our refunds page to learn more about requesting a return.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

You may also call us or send us a text message at 503-433-2942 - Because we are a small family run business, we don't staff our phones 100% during business hours. If we don't answer, we will get back to you as soon as we can, so please do leave us a message or send us a text message.

This number is only for our customers and suppliers.

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

Our standard order processing time is 48 hours or less. Often times its next business day. But we leave a little buffer in case life gets in the way!

We process orders and ship only from Portland, OR.

Once your order is processed you can expect to receive confirmation from us promptly. Shipping times vary, but most
orders arrive within 3-7 days from the date of shipment.

When you check out, you will have the option to select which shipping method you prefer. The cost for each method will be displayed. Choose the method and costs that is appropriate to you.

We package every puzzle in a box. We DO NOT use poly bags or padded bags. We know how important the box is to you and we do our best to protect it. That means that costs are a little more because boxes ship by dimensional weight, not product weight. Bags are always cheaper, but we want to make sure your product gets to you without damage!

We package every puzzle in a box. We DO NOT use poly bags or padded bags.

We know how important the box is to you and we do our best to protect it. That means that costs are a little more because boxes ship by dimensional weight, not product weight. Bags are always cheaper, but we want to make sure your product gets to you without damage!

Items must be returned within 90 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, in original unsealed box and/or bag, and include all the original packaging. See policy for full details on making a return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thepuzzlecenter.com.

YES! We carry many puzzles with EZ Grip and will continue to expand our collection.

Every puzzle brand is different. If we know there is a color poster included, that will be listed in the "contents" section on each product page.

We get it! Missing pieces happen and it makes your experience less than ideal!

Please send us an email to hello@thepuzzlecenter.com with a picture of the area with the missing piece as well as the puzzle you purchased and your name. We will open a case with the puzzle manufacturer to see if they can assist in replacing the piece. We cannot guarantee that we can get your piece, but we'll do our best!